How a Global Enterprise Reduced DSO by 60+ Days and Unlocked $20M+ in Cash Flow

The business line, generating $75M+ in annual revenue, was strained by ~140-day payment cycles and departmental misalignment. Departments disagreed on how KPIs were defined, system limits slowed financial visibility, and fewer than 10% of employees understood how the company's financial metrics were calculated.

We set realistic expectations, then rebuilt trust and clarity across departments:

• Named the reality upfront: hitting the 90-day DSO target in two months was unlikely, but fast progress was achievable through clarity and coordination
• Unbiased facilitation, bringing operations, billing, and collections together to rebuild cross-functional trust
• Transparency in metrics — clarifying how KPIs were calculated so every department understood the numbers
• Process realignment targeting the systemic friction behind the delays

We built invoice tracking and reporting on the company's existing ERP (enhanced via rapid configuration) so every department shared one financial truth:

• Centralized invoice visibility — every invoice tracked from draft to payment
• Cross-department dashboards shared across accounting, operations, and AR
• An automated audit process that continuously flags discrepancies
• Workflow checks that cut manual-entry mistakes by more than 90%

• DSO and WIP each dropped by more than 60 days (from ~140 toward a 90-day target)
• Over $20 million in cash flow unlocked within six months
• Processing errors down more than 90%
• Faster cross-departmental collaboration and sustained confidence in the company's M&A strategy