How Alignment Turned ERP Challenges into $300K in Savings
An ERP deployment was at risk of failure. Adoption was low, employees were reverting to manual processes, and skepticism ran high — compounded by distrust left over from previous implementations. Misaligned workflows, thin user involvement, and poor communication were stalling progress.
Christopher was brought in by request to guide the final, at-risk deployment phase with a Decision Validation and change-management method:
- Targeted interviews and workflow analysis to surface points of resistance — human and operational
- A leadership-backed plan addressing both barrier types, with transparent communication throughout
- A focus on reconnecting people to the system's purpose before pushing further rollout
The delivered work centered on adoption enablement plus fast, tangible wins (the source folds it into the engagement narrative):
- Training sessions and interactive workshops that reconnected employees with the system's purpose
- Quick-win automations that eliminated repetitive manual reporting and improved accuracy
- Early momentum that made the ERP a cornerstone of daily operations at Bureau Veritas North America
- 95% ERP adoption across all business units within three months
- 70% reduction in manual processes
- 300 hours of repetitive work eliminated per month
- $300,000 in annual cost savings from workflow streamlining
- Improved morale and renewed trust in the system
“Chris is on his 'A' game at all times — incredible knowledge and expertise in digital transformation, innovation, and driving process efficiencies.”
— Linda Anzalone, Director of Business Operational Excellence
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