Contract Management Reinvented for a Leading TIC Firm

BVNA's legal department managed thousands of contracts across vendors, clients, and regulators — scattered across more than 100 disparate systems in inconsistent formats. The fragmentation caused missed renewals, compliance risk, and poor visibility. An earlier CLM attempt had failed by leading with technology instead of the business problem, and by departmental misalignment.

We reframed the initiative from “which tool?” to “what problem are we really solving?”:

• Stakeholder alignment workshops to rebuild trust after the earlier failed attempt
• A risk-based framework to evaluate vendors on scalability, integration, and lifecycle value
• Standardized processes, with every decision validated against adoption metrics — not temporary enthusiasm

We consolidated a fragmented estate into one governed system:

• A centralized, searchable contract repository — thousands of contracts migrated out of 100+ systems into one
• Automated renewals, approval chains, and compliance checkpoints
• Cross-functional adoption across legal, finance, procurement, and IT, with early wins restoring confidence

• 60% faster contract turnaround time
• Improved compliance visibility and reduced audit-prep time
• Centralized data access — leadership can evaluate vendor relationships and find savings
• A cultural reset from resistance to engagement, turning a previously failed initiative into a model transformation